Privacy Policy

Last updated: 2026-10-03

In short

We're Skipaki — a skip-hire service in Cyprus. When you book a skip we keep your name, phone, email, address and order details so we can deliver and collect the container, send you an invoice, and answer your questions. We don't sell your data and we don't pass it to anyone outside the contractors needed to run the service.

Who we are

Skipaki ("we", "us") is the data controller for personal data collected through skipaki.com. We operate from Limassol, Cyprus.

Privacy contact: info@skipaki.com

What we collect

When you book a skip or contact us we collect:

  • Contact details — name, phone number, email
  • Delivery details — address, latitude/longitude, optional notes about the site
  • Order details — skip size, waste type, dates, price
  • Payment method (we do NOT store full card details — payment is processed by the operator on delivery)
  • Messages you send via the contact form
  • Photos you choose to upload — of the waste or of the spot for the skip
  • Technical data automatically: IP address, browser type, pages visited, how far you scroll and which clicks lead nowhere (see Cookies)
  • A review of your order, if you leave one — the rating, the options you tick and your words

Why we collect it

  • To deliver and collect the skip you booked
  • To send order confirmations and invoices
  • To answer your questions through the contact form
  • To meet our legal obligations (tax records, waste-carrier licensing)
  • To improve the site based on anonymous usage stats

Legal basis (GDPR Art. 6)

  • Performance of a contract — when you book a skip we need your details to deliver it
  • Legal obligation — invoices must be kept for tax purposes
  • Legitimate interest — basic site analytics to keep skipaki.com working well
  • Consent — for marketing messages, if you ever opt in
  • Legitimate interest — showing your review on the site under your first name, the initial of your surname and your city, never your address or phone. Switch it off on your order page at any time, or ask us to remove it

Who processes your data on our behalf

We use a small set of established service providers to run skipaki.com. Each is bound by a data processing agreement and uses appropriate safeguards.

  • Supabase — Database and authentication — hosted on AWS in Dublin (EU).
  • Vercel — Website hosting — Frankfurt (EU) — and cookie-free page-view counts (IP address and browser type hashed, never stored as such).
  • Google Maps — Google Maps — geocoding your delivery address. Transfers data to the US under Standard Contractual Clauses and the EU-US Data Privacy Framework.
  • MailerSend — Sending transactional emails (order confirmations, invoices).
  • Twilio — Sending the SMS about your order (delivery and collection updates) to the phone number you gave. US provider under Standard Contractual Clauses.
  • Telegram — Carries the alert about a new order or contact message to our team (name, phone, address, your note). Reaches our team only.
  • OpenAI — Reads the photos you upload to suggest a skip size, and translates live-chat messages between you and the operator. Nothing is used to train models; US provider under Standard Contractual Clauses.

How long we keep it

Order records and invoices are kept for 7 years for tax purposes. Contact-form messages: 12 months. Anonymous analytics: 14 months. You can request earlier deletion of data not under a legal hold — see your rights below.

Your rights

Under GDPR you can:

  • Access — request a copy of the personal data we hold about you
  • Rectify — correct inaccurate details
  • Erase — ask us to delete data we are not required to keep
  • Restrict — limit how we use your data
  • Object — to certain processing based on legitimate interest
  • Portability — receive your data in a machine-readable format

To exercise any of these rights email info@skipaki.com. We respond within one month.

Cookies

We use cookies only to keep you logged in and to remember your language and theme. Usage statistics are collected without cookies and without anything that identifies you, so there is no cookie banner to click through. Full cookie list.

Changes to this policy

We update this policy when the site changes. Material changes are noted at the top with a new date.

Complaints

If you believe we have mishandled your data you can complain to the Cyprus Commissioner for Personal Data Protection at dataprotection.gov.cy.